FAQ

Frequently Asked Questions

 


How do I place an order for a product?

To place an order for a product, simply browse our online store, select the item you wish to purchase, and click on the "Add to Cart" button. Once you have added all desired items to your cart, proceed to checkout by following the on-screen instructions to complete your order.

We accept various payment options, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Please choose your preferred option during the checkout process.

You may cancel or modify your order within a certain timeframe after it has been placed. Please contact our customer service as soon as possible to assist you with your request. Once the order has been processed or shipped, cancellation or modification may not be possible.

🇫🇷 France (Mondial Relay)

  • Carrier: Mondial Relay

  • Estimated delivery time: 3 to 5 business days

  • Free shipping: On orders over 99€

🇪🇺 Europe (La Poste - Colissimo International)

  • Carrier: La Poste (Colissimo International)

  • Estimated delivery time: 3 to 7 business days

  • Shipping fees:

    • Standard: 18,45€

🇬🇧 United Kingdom

  • Carrier: La Poste (Colissimo International)

  • Estimated delivery time: 4 to 8 business days

  • Shipping fees:

    • Standard: 23,90€

Customs charges may apply and ARTDAYPARIS is not responsible for these charges. 

PLEASE NOTE: Everything is handmade to order, I do not carry ‘stock’ or ‘backstock’ so the processing time is based on creating each bag as an order comes in. This can take up to 2 weeks due to the production process so please be aware of this. I always try to get orders out as soon as I can and they are usually shipped sooner, however this time is realistic. 

All packages include a tracking number.

We do accept refunds provided we are notified within 7 days of the product being received. 

If you are not fully satisfied with your purchase upon arrival, please notify us immediately and we will attempt to correct the situation for you. However if you wish to simply return the item, please note we do not cover return shipping as we are not a large company. 

If the product is faulty, however we will cost the return shipping. 

Once the product is returned we will initiate the refund. 

After placing your order, you will receive a confirmation email that includes a tracking number. You can use this number on the carrier's website to track the status of your shipment. Additionally, you can log into your account to view order updates.